Terms of Use and Service Terms

1. About these Terms

These Terms of Use and Service Terms apply to your access to and use of the Crypto Tax Ledger website located atcryptotaxledger.ioand any related web pages, software features, dashboards, tax-reporting tools, integrations, downloadable reports, content and support services that we make available from time to time (together, the Services).

In these terms, “Crypto Tax Ledger”, “we”, “us” and “our” means Crypto Taxation Ledger Pty Ltd. By accessing or using the Services, you agree to be bound by these terms and our Privacy Policy. If you do not agree, you must stop using the Services.

If you use the Services on behalf of a company, trust, partnership, SMSF or other entity, you represent that you have authority to bind that entity and references to “you” include that entity.

1A. Definitions

In these terms, unless the context requires otherwise:

• Account means the user account you create to access the Services.
• Authorised User means a person you have authorised to access the Services through your Account, including employees, contractors, or clients where applicable.
• Practitioner means a registered tax agent, BAS agent or other professional who uses the Services to manage client data or workflows.
• Retention Period has the meaning given in clause 13.
• Services means the Crypto Tax Ledger website located at cryptotaxledger.io and any related web pages, software features, dashboards, tax-reporting tools, integrations, downloadable reports, content and support services that we make available from time to time.
• Subscription means a paid plan giving access to specified features of the Services for a defined billing period.
• User Data means the transaction data, wallet addresses, API data, CSV files, documents and other material you upload or submit to the Services.

2. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Services. You must provide accurate, current and complete account information and keep that information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. You must notify us promptly if you suspect unauthorised access or misuse of your account.

Unless we expressly agree otherwise in writing, each paid subscription is intended for a single person or a single legal entity and must not be reassigned to a different person or entity after substantive use has started.

The Services are not directed at, and we do not knowingly collect personal information from, individuals under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to delete that information promptly.

2A. Accountant and Multi-User Access

1. Where the Services include accountant-facing or client-facing workflows, a Practitioner may invite their clients or team members to access parts of the Services through linked Accounts.
2. The Practitioner is responsible for ensuring that each person they invite complies with these terms. The Practitioner warrants that they have obtained all necessary consents from their clients to upload and process client data through the Services.
3. As between a Practitioner and their client, each party retains ownership of the data they contribute. The Practitioner must not access, modify, export or share a client’s User Data except as authorised by the client or as required to perform the professional engagement.
4. If a Practitioner-client relationship ends, either party may request that we revoke the other’s access to shared workspaces, subject to any obligations under professional conduct rules or law.

3. Our Services

Crypto Tax Ledger provides software tools and related website functionality designed to help users import digital-asset transaction data, organise records, review tax treatment, and generate reports and summaries. The Services may include educational content, calculators, portfolio views, exchange or wallet integrations, and accountant-facing or client-facing workflows.

We may add, remove, suspend, improve or modify any feature, integration, report format or workflow at any time. We do not guarantee that every feature will remain available, that every integration will continue uninterrupted, or that every blockchain, exchange, wallet or transaction type will always be supported.

4. No Professional Advice

The Services are software and informational tools only. They do not constitute legal advice, financial advice, investment advice, accounting advice or tax advice, and no fiduciary, adviser-client or accountant-client relationship is created merely by your use of the Services.

You remain responsible for assessing the completeness and correctness of your records, reviewing transaction classifications, confirming tax outcomes, and obtaining independent advice from a qualified professional where required before lodging any return, making any election, or relying on a report generated through the Services.

5. User Data, Uploads and Permissions

As between you and us, you retain ownership of the transaction data, wallet addresses, API data, CSV files, documents and other material you upload or submit to the Services (User Data).

You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, use, analyse, back up, modify and otherwise process User Data to the extent reasonably necessary to operate, secure, improve and support the Services, comply with law, and enforce these terms.

You warrant that you have all rights, consents and permissions needed to provide the User Data to us and to allow us to process it for those purposes. You are responsible for the accuracy, completeness and legality of User Data and for keeping your own backup copies of important records.

6. Privacy and Security

Our collection and handling of personal information is described in our Privacy Policy. By using the Services, you acknowledge that we may collect, use, disclose and store personal information in accordance with that policy.

We take reasonable steps to protect the Services and your information, but no internet-based service is completely secure and we cannot guarantee absolute security. You must also take reasonable security measures on your side, including safeguarding credentials and maintaining secure devices and networks.

7. Third-Party Platforms and Data Feeds

The Services may rely on, connect to, or import data from third-party exchanges, wallets, block explorers, custodians, banks, pricing providers, identity providers, cloud infrastructure providers and other external services. Those services operate independently from us and may have their own terms, policies, outages, delays or errors.

We do not control and are not responsible for third-party services or third-party data. Imported information may be delayed, incomplete, duplicated, reformatted, reclassified or inaccurate. You must review imported data and any resulting calculations before relying on them.

8. Subscriptions, Fees and Payments

Certain parts of the Services may be offered on a paid subscription or fee-for-service basis. The fees, billing cycle, inclusions, transaction caps, renewal mechanics and any trial terms for your selected plan will be described on the pricing page, order page or checkout flow in force at the time you purchase.

Unless stated otherwise at the time of purchase, subscription fees are payable in advance and renew automatically at the end of each billing period for a further period of the same duration, unless you cancel before the renewal date. To avoid being charged for the next billing period, you must cancel your Subscription at least 7 days before the renewal date through your account settings or by contacting us. We will send you a reminder by email at least 14 days before each renewal.

You authorise us and our payment processors to charge the payment method you provide for applicable fees, taxes and renewal amounts.

If payment is overdue, declined or reversed, we may suspend or restrict access to some or all of the Services until the issue is resolved.

9. Refunds

Except as required by law, fees are non-refundable once the relevant service period has started, a tax report has been generated or delivered, or substantial use has occurred. Nothing in these terms excludes any rights you may have under the Australian Consumer Law or other non-excludable laws.

10. Acceptable Use

You must not use the Services in a way that is unlawful, fraudulent, abusive, misleading or harmful, or in a way that interferes with the security, integrity or performance of the Services. Without limiting the foregoing, you must not:

1. copy, scrape, republish, reverse engineer, decompile or otherwise exploit the Services except to the extent permitted by law and incapable of exclusion;
2. upload malware, harmful code or material that infringes another person’s rights;
3. attempt to bypass access controls, rate limits or security protections;
4. use the Services to store unrelated sensitive information such as payment-card data, banking credentials or personal information beyond what is reasonably required for the intended functionality;
5. resell, white-label or commercially exploit the Services without our written consent; or
6. use the Services in a way that could expose us, our users or our partners to sanctions, fraud, money-laundering risk or other legal or regulatory harm.

11. Intellectual Property

We own or license all rights, title and interest in the Services, including the website design, software, workflows, report formats, graphics, branding, text, logos, documentation and underlying intellectual property, other than User Data and third-party materials.

Subject to these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal personal or business use. You must not remove proprietary notices or claim any ownership in the Services.

12. Availability, Beta Features and Changes

We aim to provide reliable Services, but we do not promise uninterrupted, error-free or always-available access. Downtime, outages, data latency, pricing-feed issues, chain indexing issues, maintenance windows and unexpected bugs may occur.

From time to time we may offer beta, preview or experimental features. Those features may be incomplete, change quickly, contain errors or be withdrawn without notice, and you use them at your own risk.

13. Suspension and Termination

You may stop using the Services at any time and may cancel a subscription through your account settings or by contacting us, subject to any minimum term or prepaid billing period that applied when you purchased.

We may suspend, restrict or terminate your access immediately if we reasonably believe that: you have breached these terms; your use creates a security, legal or regulatory risk; payment is overdue; we are required to do so by law or by a third-party provider; or your use could harm the Services, other users or our business.

If your access ends, your right to use the Services stops immediately. Following termination or cancellation, we will retain your Account and User Data for a period of 90 days (“Retention Period”), during which you may request an export of your User Data by contacting us. After the Retention Period, we may permanently delete your Account and User Data without further notice, except where we are required by law to retain certain records for a longer period. You should export and retain your own copies of any records you may need before the Retention Period expires.

14. Warranties and Australian Consumer Law

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all representations, warranties and conditions not expressly stated in these terms.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, statutory guarantee or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law. Where the law permits us to limit our liability for a breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the relevant services or paying the cost of having the services supplied again.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, consequential, incidental, special, exemplary or punitive loss, or for loss of profits, revenue, business opportunity, goodwill, anticipated savings, tax position, data or reputation arising out of or in connection with the Services.

To the maximum extent permitted by law, our aggregate liability to you for all claims arising out of or in connection with the Services is limited to the greater of: (a) the amount you paid us for the Services in the 12 months before the event giving rise to the claim; and (b) AUD $100.

We are not responsible for losses caused by third-party platforms, inaccurate or incomplete source data, your failure to review generated outputs, changes in tax law or guidance, or circumstances outside our reasonable control.

16. Indemnity

You indemnify us and our officers, employees and contractors against claims, losses, liabilities, costs and expenses (including reasonable legal costs) arising from or related to: your breach of these terms; your unlawful use of the Services; your infringement of a third party’s rights; or User Data you provide, except to the extent the claim was caused by our negligence, fraud or wilful misconduct.

17. Changes to these Terms

We may update these terms from time to time. If we make a material change, we may notify you by posting the updated terms on the website, by email, through the application, or by another reasonable method. The updated version takes effect from the stated effective date. Your continued use of the Services after that date constitutes acceptance of the updated terms.

18. General

These terms, together with any pricing terms, order form, refund policy and Privacy Policy expressly incorporated by reference, form the entire agreement between you and us regarding the Services.

If any provision is held invalid or unenforceable, the remaining provisions continue in effect. Our failure to enforce a provision is not a waiver. You may not assign or transfer your rights under these terms without our prior written consent. We may assign or novate these terms as part of a corporate restructure, sale or transfer of the Services or business.

18A. Force Majeure

We are not liable for any delay or failure to perform our obligations under these terms to the extent caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, epidemics or pandemics; government orders, sanctions or embargo; failure or disruption of third-party exchanges, blockchain networks, pricing feeds, API providers or cloud infrastructure; internet or telecommunications outages; cyberattacks or security incidents affecting upstream providers; and industrial action.

We will use reasonable efforts to mitigate the effect of a force majeure event and to resume performance as soon as practicable. If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected Subscription on written notice, and we will provide a pro-rata refund of any prepaid fees for the unused portion of the billing period.

18B. Change of Ownership or Cessation

1. If we undergo a merger, acquisition, corporate restructure, or sale of all or substantially all of our assets, your Account and User Data may be transferred to the successor entity as part of that transaction. The successor entity will be bound by these terms in relation to your Account and User Data.
2. If we decide to discontinue the Services permanently, we will provide you with at least 90 days’ prior written notice and will make reasonable efforts to allow you to export your User Data before the Services are shut down. Any prepaid fees for unused service periods following the discontinuation date will be refunded on a pro-rata basis.

19. Governing Law

These terms are governed by the laws of the State of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.

19A. Dispute Resolution

1. If a dispute arises in connection with these terms or the Services, a party must not commence court proceedings (other than urgent interlocutory relief) unless it has first complied with this clause.
2. The party claiming a dispute must give written notice to the other party, setting out the nature of the dispute and the outcome sought.
3. Within 14 days of receiving the notice, the parties must attempt to resolve the dispute through good-faith negotiation between authorised representatives.
4. If the dispute is not resolved within 28 days of the initial notice, either party may commence proceedings in accordance with clause 19.

20. Contact Details

Questions, notices and complaints about these terms should be sent toinfo@cryptotaxledger.io.