1. About this policy
2. Who we are
In this policy, “Crypto Tax Ledger”, “we”, “us” and “our” means Crypto Taxaion Ledger Pty Ltd trading as Crypto Tax Ledger, including our website at cryptotaxledger.com.au and any related applications, products or services we operate.
3. The personal information we collect
The personal information we collect depends on how you interact with us. It may include:
• identity and contact details, such as your name, email address, phone number, business name and billing details;
• account information, such as login details, account preferences, tax residency information, and communications you send to us;
• service data, such as wallet addresses, exchange connections, transaction files, CSV uploads, transaction history, portfolio information, and API credentials you choose to connect for import purposes;
• support and relationship data, such as support tickets, feedback, survey responses, meeting notes and correspondence;
• payment and subscription information, such as purchase history and billing status, noting that card details may be handled by our payment processors rather than stored directly by us;
• technical and usage data, such as IP address, browser type, device information, pages viewed, referring URLs, timestamps, cookie identifiers and diagnostic logs.
Depending on the features you use, some of the financial or tax-related information you provide may be commercially sensitive or confidential. We only seek information that is reasonably necessary for the relevant service, support interaction or legal obligation.
We do not ask for wallet seed phrases or private keys. If API access is used, it should be configured with the minimum permissions reasonably necessary, and where available should be read-only.
4. How we collect personal information
We collect personal information directly from you when you fill in forms, create an account, connect an exchange or wallet, upload data, contact us, subscribe to updates, book a consultation, respond to a survey, or otherwise use our services.
We may also collect information automatically through cookies, analytics tools, application logs and similar technologies when you browse our website or use our platform.
In some cases we may receive information from third parties that you authorise or that support our services, such as exchange integrations, wallet providers, authentication providers, payment processors, cloud infrastructure providers, analytics providers, customer support tools and professional advisers.
5. Why we use personal information
We may use personal information for the following purposes:
• to provide, maintain and improve our website, platform and support services;
• to import, organise and analyse transaction data and generate tax or reporting outputs you request;
• to set up and administer your account, subscriptions and billing;
• to verify identity, detect fraud, prevent misuse and maintain the security of our systems;
• to respond to enquiries, provide support and communicate with you about your account or our services;
• to send product updates, service notices and, where permitted, marketing communications;
• to conduct analytics, product development, quality assurance and internal reporting;
• to comply with legal, regulatory, accounting and risk-management requirements;
• to establish, exercise or defend legal claims and enforce our terms and policies.
Where required, we rely on your consent for particular activities such as optional marketing or the collection of information you choose to provide through connected services. In other cases, we process information because it is reasonably necessary to provide our services, protect our legitimate business interests, or comply with applicable law.
6. When we disclose personal information
We may disclose personal information to:
• service providers who help us operate our business, such as cloud hosting, data storage, analytics, authentication, communications, payment, customer support and security providers;
• professional advisers, insurers, auditors and related business entities where reasonably necessary;
• regulators, courts, law enforcement bodies or government agencies where we are required or authorised to do so;
• a purchaser or successor if our business or assets are restructured, sold or transferred;
• other parties where you direct us to share information or where you have otherwise consented.
We do not sell personal information in the ordinary sense of selling customer lists. We may, however, use service providers and analytics tools that process information on our behalf, and we may disclose de-identified or aggregated information for product, reporting or business purposes where that information no longer identifies an individual.
7. Overseas disclosure and cross-border services
ome of our service providers or infrastructure may be located outside Australia, or may store or process information in multiple countries. Where personal information is disclosed overseas, we take reasonable steps in the circumstances to ensure the recipient handles the information consistently with applicable privacy obligations, unless an exception under law applies.
The countries in which relevant providers are located may change from time to time depending on the services we use. Before publication, you should update this section if you want to list your main hosting or processing locations more specifically.
8. Cookies, analytics and similar technologies
We use cookies and similar technologies to keep our website and platform working, remember user preferences, understand how people use our services, measure performance, and improve functionality and content.
You can usually manage cookie preferences through your browser settings and, where available, through our cookie banner or preference tools. Disabling some cookies may affect website functionality or your ability to use certain features.
If we use analytics, advertising or remarketing tools, those providers may collect device and usage information in accordance with their own privacy practices. Before publication, make sure your cookie controls and vendor disclosures match the tools you actually use.
9. Security of personal information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include access controls, encryption, secure hosting, logging, vendor diligence, staff training, internal policies and minimum-permission principles.
No online system is completely secure. While we work to protect the information we hold, we cannot guarantee absolute security of transmissions over the internet or of every system used in connection with our services.
If we become aware of a data breach, we will investigate it promptly and take steps required by applicable law. Where required, this may include notifying affected individuals and the Office of the Australian Information Commissioner.
10. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, meet legal or accounting requirements, detect fraud, and enforce our agreements.
When personal information is no longer required, we will take reasonable steps to delete it or de-identify it, unless we are required or permitted by law to keep it longer.
11. Direct marketing and service communications
We may send you service-related communications about your account, security, billing, platform updates or support matters. These messages are generally necessary for providing the service and cannot always be opted out of while you maintain an active account.
We may also send you marketing messages about our products, services, events or content where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in the message or contacting us directly.
12. Access, correction, deletion and choice
You may request access to the personal information we hold about you and ask us to correct inaccurate, incomplete or out-of-date information. In some circumstances, you may also ask us to delete information, close your account, or restrict certain processing, subject to legal and operational limits.
Where lawful and practical, you may choose to deal with us anonymously or using a pseudonym. In many cases, however, we will need identifying information to provide account-based services, billing support, or tax-related reporting outputs.
To protect privacy and security, we may ask you to verify your identity before acting on an access, correction or deletion request.
13. Complaints
If you believe we have mishandled your personal information, please contact us using the details below and explain the issue. We will review the complaint and respond within a reasonable time.
If you are not satisfied with our response and Australian privacy law applies, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.
14. Third-party websites and services
Our website or platform may contain links to third-party websites, integrations or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing them with personal information or authorising a connection.
15. Children
Our services are not directed to children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, vendors, security practices, legal obligations or how we handle information. The updated version will be posted on our website with a revised “Last updated” date. If we make a material change, we may also notify users through the platform, by email, or by another appropriate method.
17. Contact us
For all privacy-related questions, access requests, or complaints, please contact our Privacy Officer:
